Benefit Enquiry Line
A confidential telephone service is available for people who are sick or disabled, carers and representatives. Ring the Benefit Enquiry Line (BEL) on 0800 88 22 00. People with speech or hearing problems using a textphone can dial 0800 24 33 55. You can also use the RNID Typetalk service.
If you speak Welsh, you can still use the numbers above.
BEL is open Monday to Friday, 8.30am to 6.30pm and Saturday, 9.00am to 1.00pm.
The person taking your call will not have your personal papers but will be able to give you general information about all benefits.
Information can be produced in Braille or large print. Help is available with completing forms for disability benefits.