HB contacts
If you need to contact us, here are the contacts according to subject matter (updated August 2008).
HB discussion/chat room details are also available at the bottom of this page.
| Subject area | Name | Contact details |
|---|---|---|
| Main Switchboard (The Adelphi, London) | 020 7962 8000 | |
| Administration Subsidy | Tara Taggart | 020 7712 2312 Tara.Taggart@dwp.gsi.gov.uk |
| Backdating | Carol Foster-Middleton | HB-CTB.CLAIMSANDPAYMENTS@dwp.gsi.gov.uk |
| Benefit Subsidy General Benefit Subsidy queries Subsidy for Non HRA rent rebates Subsidy for backdated claims Subsidy for discretionary local schemes Subsidy for LA error overpayments Benefit subsidy transitional protection |
Dave Marley | 020 7962 8393 Dave.Marley@dwp.gsi.gov.uk |
| Benefit Subsidy Rent rebate subsidy limitation Discretionary Housing |
Tara Taggart | 020 7712 2312 Tara.Taggart@dwp.gsi.gov.uk |
| Benefit Subsidy Payments – funding and allocation |
Aeon Channer | 020 7712 2050 Aeon.Channer@dwp.gsi.gov.uk |
| Policy on powers of inspection and direction of HB services. Lead on local Government efficiency agenda. |
Barry Dennett | 020 7712 2223 Barry.Dennett@dwp.gsi.gov.uk |
| Darren Baker | 020 7962 8825 Darren.Baker1@dwp.gsi.gov.uk |
|
| Change of circumstances (Regulations) | Jahnara Begum | 020 7962 8313 Jahnara.Begum@dwp.gsi.gov.uk |
| Child Support/Maintenance | Tony Browne | 020 7962 8584 Tony.Browne@dwp.gsi.gov.uk |
| HB/CTB Bulletins and Circulars – Distribution | CDS Orderline | 0113 399 4040 orderline@cds.co.uk |
| HB/CTB Circulars - Backdated copies | Tony Oldman | 020 7712 2388 Tony.Oldman@dwp.gsi.gov.uk |
| Claim Forms | Carol Foster-Middleton | HB-CTB.CLAIMSANDPAYMENTS@dwp.gsi.gov.uk |
| Claims and Payments | Carol Foster-Middleton | HB-CTB.CLAIMSANDPAYMENTS@dwp.gsi.gov.uk |
| Customer Management System (CMS) | Brian Brighouse Sheena Parker |
FAQs and contact details are available here. HBSDMP.WWEG@dwp.gsi.gov.uk |
| HB/CTB Data Protection Issues | Carol Foster-Middleton | HB-CTB.CLAIMSANDPAYMENTS@dwp.gsi.gov.uk |
| Decisions and Appeals | DMA Leeds | DMA-Office-Support-L@dwp.gsi.gov.uk Fax: 0113 232 4841 |
| Discretionary Housing Payments - Policy | Dave Jones | 020 7962 8313 Dave.Jones@dwp.gsi.gov.uk |
| Employment and Support Allowance and interaction with HB/CTB | Christine Watkins | Christine.Watkins@dwp.gsi.gov.uk |
| Extended Payments - HB/CTB | Phillipa Fallowfield | Phillipa.Fallowfield@dwp.gsi.gov.uk |
| Fraud and error policy and procedures | Fraud and error policy team | fraud-error-policy@dwp.gsi.gov.uk |
| HB Guidance Manual – Updates | Phillipa Fallowfield | Phillipa.Fallowfield@dwp.gsi.gov.uk |
| HB Direct - Content | Kath Murphy |
020 7962 8540 Kath.Murphy@dwp.gsi.gov.uk |
| HB Direct - Distribution | CDS Orderline |
0113 399 4040 orderline@cds.co.uk |
| In and out of work pilots | Clare Mitton | 020 7962 8427 Clare.Mitton@dwp.gsi.gov.uk |
| Income and Capital -including earnings and War Pension local scheme (but not student income/capital) Self-employed income/earnings |
Richard Metcalfe | 020 7962 8313 Richard.Metcalfe@dwp.gsi.gov.uk |
| Income/capital - students | Jahnara Begum | 020 7962 8313 Jahnara.Begum@dwp.gsi.gov.uk |
| Information Exchange with LAs | Carol Foster-Middleton | HB-CTB.CLAIMSANDPAYMENTS@dwp.gsi.gov.uk |
| HB Information Flows Programme (IT links between DWP/Local Authorities) Programme Manager |
Peter Madden | 07770 211794 Peter.Madden@dwp.gsi.gov.uk |
| HB Information Flows Programme (IT links between DWP/Local Authorities) Lead on Government Connect; Security |
David Wright | 0207 9628306 David.Wright@dwp.gsi.gov.uk |
| HB Information Flows Programme (IT links between DWP/Local Authorities) Lead on Provision of Tax |
Wayne Norfolk | 0113 2519012 Wayne.Norfolk@dwp.gsi.gov.uk |
| DWP/LAA Steering Group | Mont Goldman | Mont.Goldman@dwp.gsi.gov.uk |
| LA/Jobcentre Plus Liaison (including process changes e.g. SOM V2) |
Colin Heward | 0121 626 3156 HBSDMP.WWEG@dwp.gsi.gov.uk |
LA Performance Team
|
Andy Munro - Government Office Regions: London, North West, Yorks & Humber. |
020 7712 2049 Andy.Munro@dwp.gsi.gov.uk |
| Jane Perfect - Government Office Regions: North East, East Midlands, South East, South West. |
020 7962 8296 Jane.Perfect@dwp.gsi.gov.uk |
|
| Tony Withers - Government Office Regions: Scotland, Wales, West Midlands, East England. |
020 7712 2326 Tony.Withers@dwp.gsi.gov.uk |
|
| Local Housing Allowance | Richard Metcalfe | 020 7962 8313 Richard.Metcalfe@dwp.gsi.gov.uk |
| Local Area Agreements for 2008/9 onwards | Andy Munro | 020 7712 2049 Andy.Munro@dwp.gsi.gov.uk |
| MIS Data Collection - Stats 121/122, 124 and WIB1 - Housing Benefit Data Services | Information Directorate | 0191 2255042 HBDataService@dwp.gsi.gov.uk |
| MIS Data Collection (100% HBSDIAD scan) | Leigh Armstrong Housing Benefit Data Service Information Directorate |
0191 2257035 Leigh.Armstrong@dwp.gsi.gov.uk |
| Membership of the family - HB/CTB Mortgage Interest run on/52 week linking IS/JSA for housing costs on mortgage interest |
Phillipa Fallowfield | Phillipa.Fallowfield@dwp.gsi.gov.uk |
| NFI | Graham Dove | 020 7712 2128 Graham.Dove@dwp.gsi.gov.uk |
| Non-Dependant Deductions - in IS/JSA/SPC and HB/CTB | Phillipa Fallowfield | Phillipa.Fallowfield@dwp.gsi.gov.uk |
| HB/CTB Overpayments | Jane Autherson | Housing Benefit Strategy Division Room 3S25 Quarry House Quarry Hill Leeds LS2 7UA Tel: 0113 232 7755 Fax: 0113 232 4177 Jane.Autherson@dwp.gsi.gov.uk |
| Pension Credit and interaction with HB/CTB. | Christine Watkins | Christine.Watkins@dwp.gsi.gov.uk |
| Performance Development Team | Cheryl Weaver | 020 7712 2280 Cheryl.Weaver@dwp.gsi.gov.uk |
| Performance Framework | Louise Hughes | 020 7712 2577 Performance-Framework@dwp.gsi.gov.uk |
| Performance and Good Practice Guide | Valerie Hunt | 020 7712 22310 Performance-Framework@dwp.gsi.gov.uk |
| Performance Standards Fund | Maxine Leyland | 020 7962 8765 Maxine.Leyland@dwp.gsi.gov.uk |
| Personal Allowances & Premiums | Jahnara Begum | 020 7962 8313 Jahnara.Begum@dwp.gsi.gov.uk |
| People from abroad and asylum seekers | Ursula Brennan | 020 7962 8358 Ursula.A.Brennan@dwp.gsi.gov.uk |
| Practitioners Operations Group (POG) | Sabby Mahal-Riordan | 020 7962 8508 Sabby.Riordan@dwp.gsi.gov.uk |
| Quarterly performance monitoring – Claims processing | Tony Withers | 020 7712 2326 Tony.Withers@dwp.gsi.gov.uk |
| Quarterly performance monitoring – Security | Jane Perfect | 020 7962 8296 Jane.Perfect@dwp.gsi.gov.uk |
| HB/CTB Rapid Reclaim | Carol Foster-Middleton | HB-CTB.CLAIMSANDPAYMENTS@dwp.gsi.gov.uk |
| Rent Rent liability Rent officer referral Rent rules including old scheme/new scheme Eligible/ineligible service charges |
Dave Jones | 020 7962 8313 Dave.Jones@dwp.gsi.gov.uk |
| Royal Mail – Do Not Re-direct | James Ablewhite | 020 7712 426 James.Ablewhite@dwp.gsi.gov.uk |
| 2nd Adult Rebate | Jane Autherson | 0113 232 7755 Jane.Autherson@dwp.gsi.gov.uk |
| HB Sanction for anti-social behaviour | Clare Mitton | 020 7962 8427 Clare.Mitton@dwp.gsi.gov.uk |
| Students | NB: there is no longer an individual contact point for students. Please refer to the nominated contact depending on the nature of your query e.g. for student queries relating to income, contact the nominated point with responsibility for income claims information, contact the nominated point for claims and payments |
|
| Tax Credits Temporary Absence (Two homes, prisoners) |
Jahnara Begum | Jahnara.Begum@dwp.gsi.gov.uk |
| Uprating | Phillipa Fallowfield | Phillipa.Fallowfield@dwp.gsi.gov.uk |
Discussion
Local Authority officers may find it useful to discuss HB/CTB administration with colleagues from other authorities. Although the DWP does not currently host a discussion/chat facility itself, a HB/CTB message board facility is available on the independent HBInfo website.
NB: The DWP is not responsible for the contents or reliability of the message boards and linking to them should not be considered as an endorsement of any kind. We also have no control over the availability of these message boards.