Performance and value for money
This section contains performance related information and useful guidance on good practice. This section is also here to help local authorities (LAs) reduce the cost of delivering Housing Benefit (HB) and Council Tax Benefit (CTB) services and to let them know what the DWP is doing to support them.
This part of the site is made up of the following sections:
- HB/CTB Performance and Good Practice Guide
- HB/CTB performance statistics (quarterly statistics - DS06 - Pay our customers the right benefits at the right time)
- Subsidy guidance manuals
- HB/CTB Caseload Statistics
- Returning data to DWP
- HoBOD (Housing Benefit Operational Database) – LA level statistics
- LA efficiency - Improving value for money in delivery of HB and CTB
- Performance Development Team
- FAQs