Our business principles
The guiding principles that underpin the service we provide at Disability and Carers Service: they govern how we work and how we deal with each other, and state our commitment to putting our customers first.
Our vision
Enable independence by supporting the diverse needs of disabled people and carers.
Our mission
Treat customers and others with respect and provide an accessible, accurate and efficient service.
Our strategic objectives
- Improve the experience of customers using our services, ensuring that they are at the heart of our business;
- Invest in the professionalism and improve the experience of the people who work for/with us;
- Improve the experience of partner organisations which deal with us; and
- Be more efficient by reviewing our organisation and by investing in and improving our infrastructure.
Our strategy
We will transform our services by:
- Knowing what our customers want;
- Working with others to serve our shared customers;
- Increasing the capability of our people;
- Simplifying our business processes;
- Investing in and improving our infrastructure;
- Ensuring customers receive their correct entitlement at the right time;
- Increasing the share of our resources in customer-related activities; and
- Measuring and reporting our progress honestly.
Our values
Disability and Carers Service operates within the values set out for all departmental staff. They build on the successes of the past and help us develop a sense of what kind of department we are building over the next few years, one that’s focused on providing the best possible services to all our customers.
We apply the departmental values to everything we do.
- Achieving the best: meeting consistently high standards and improving our performance.
- Respecting people: treating both our customers and our colleagues with respect; welcoming diversity; valuing the ideas of others and responding to the needs of the individual.
- Making a difference: supporting, challenging and inspiring customers to improve their lives, as well as helping each other to make a difference.
- Looking outwards: working with others and learning how to get better at what we do.
”I suppose I see it as the most vital service for the client group for whom I work, in that over the years I’ve seen disability benefits making the biggest difference to people’s lives, enabling independence and basically making the choice between what I would say is existing on basic benefit levels and actually being able to live on increased benefit levels associated with their receipt of disability benefits.”
Judy Stenger – Neath Mind Association