Delivering for you
Everything we do in our organisation focuses on improving customer experience.
Our promise is to treat customers with respect, deliver an accessible, accurate and efficient service, keep people informed, and listen to and learn from what customers and their advocates tell us.
We remain committed, over the next year, to continue to improve customer experience, and the following sections will explain how we will do that.
Every day we…process nearly 3,000 DLA new/renewal claims
Did you know?
47.4 per cent of disabled people are now in work compared to 42.4 per cent in 2000 [1]
- Labour Force Survey 2000 and 2006