Manchester
Manchester Disability Benefits Centre (DBC) provides access to Disability Living Allowance, Attendance Allowance and Carer's Allowance for disabled people and carers in the Greater Manchester, Lancashire and Cheshire areas.
It provides an outreach service to customer representative organisations and other DWP agencies to increase awareness of DCS services and establish communication links.
The DBC Customer Service Team is responsible for dealing with customer feedback, compliments, recommendations about our service and complaints. We also provide a forms completion service, by telephone and home visit, to assist customers in completing DLA and AA applications.
Contact Manchester DBC
If you need further information about outreach events or have comments on the service Manchester DBC provides, please contact:
Customer Service Manager: Ross Percival
Manchester Disability Benefits Centre
PO Box 32
Preston
PR11 2BB
Tel: 0161 831 2048
Email: manchesterdbc.customerserviceteam@dwp.gsi.gov.uk
Events
Future events will be published when arranged.
| Date | Location | Event | Details |
|---|---|---|---|
13/01/09 |
Disabled Living Manchester |
Information event with stands and awareness sessions |
Closed event: 9.30am to 2.00pm |
14/01/09 |
Stockport Pension Service [Local Service visiting officers] |
DCS benefit information session |
Closed event: staff only 9.30am |
15/01/09 |
Generation Project Manchester |
Local community initiative to train up residents in a range of areas: DCS benefit awareness session |
Closed event: trainees only 1.00pm |
15/01/09 |
Epilepsy Action Trafford |
DCS benefit information session |
Closed event: members only 7.30pm |
22/01/09 |
Manchester PCT Chronic Fatigue Syndrome Team Benefit awareness Day |
DCS benefit information session |
Closed event. NHS staff only 10.30am |
Performance information
Claim clearance
The National Audit Office has agreed national targets for the clearance of all claims for Disability Living Allowance (DLA) and Attendance Allowance (AA). The table below shows:
- national achievements last year – 1 April 2006 to 31 March 2007
- national targets for this year – 1 April 2007 to 31 March 2008
- national achievements so far this year
- local achievements last year
- local achievements so far this year.
All the information is in working days. All the achieved so far figures are for the complete year 1 April 2008 to 30 September 2008.
| Type of application | National | Local | |||
|---|---|---|---|---|---|
| Achieved last year | Target this year | Achieved so far this year | Achieved last year | Achieved so far this year | |
| DLA new claim | 36 | 38 | 29.8 | 32.9 | 27.8 |
| AA new claim | 15.2 | 16 | 12.8 | 11.8 | 9.6 |
Complaints
If a customer complains because they are not satisfied with our service, our target for replying to the complaint is seven working days.
For the period from 1 April 2006 to 31 March 2007 the table shows:
- the number of complaints we received
- the number answered within the agreed time. This may include answers to complaints received before 1 April 2007.
| National | Local | ||
|---|---|---|---|
| Complaints received | Answered within target | Complaints received | Answered within target |
| 3701 | 3467 | 57 | 52 |
The top complaints in this DBC last year were:
- Process and procedures
- Correspondence and forms
- Medical evidence
Compliments
When a customer is happy with our service they sometimes let us know.
This DBC received 68 compliments last year.
Comments
To comment on the information provided on this page, please email: external.communications@dwp.gsi.gov.uk